Frequently Asked Question
- What gift wrapping services do you offer?
- How do I get your weekly e-mails?
- What is your return policy?
- How do I make a return or exchange?
- When will my credit card be refunded?
- Shipping guidelines
- Shipping restrictions
- Coupons
- Item availability
- Methods of payment
- Do you charge sales tax?
- How can I track my order?
- How do I check my order status?
- How can I change or modify my order?
- I did not get an e-mail confirming my order
What gift wrapping services do you offer?
We offer a gift wrapping service for $4.00 per box. You can select
this option during the checkout process. Our gift wrap includes
Pink or brown wrapping paper, ribbon, tissue and our signature sticker.
Please specify if you would like certain items boxed and wrapped
separately in the customer comments section of your order.
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How do I get your weekly e-mails?
Drop your email address in the “Join our Email List”
box on the website! You will then receive a weekly email containing
the latest promotions, coupon codes, and new arrivals.
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What is your return policy?
ALL SALES ARE FINAL ON JEWELRY, SHOES, ACCESSORIES, HANDBAGS AND
SALE MERCHANDISE.
Returns and exchanges are accepted on items that are unworn, in
new condition and have ALL tags attached. Damage or omission of
any items will result in a re-stocking fee. It is up to the store
managers decision on all internet returns.
Returns and exchanges must be postmarked within 14 days from the
date your order was shipped (ship date is shown on your sales receipt).
If items are postmarked after 14 days but within 30 days of receipt,
we will provide you with a store credit. After 30 days merchandise
cannot be returned. Anything after the 30 day period will be considered
an unauthorized return. Any unauthorized returns will be immediately
shipped back to you at your own expense and your credit card on
file will be charged.
Shiamidoors.com does not refund shipping and handling charges.
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How do I make a return or exchange?
Send returns/exchanges to:
Shiamidoors.com
Web Return/Exchange
4500 West Village Place
Suite 2003
Smyrna GA 30080
Include the original invoice (or copy) and fill out the return/exchange
form.
We suggest shipping your return using a traceable method and insuring
the package since we cannot be held responsible for packages we
do not ship ourselves.
Please note: A $6.00 shipping fee will be charged to your credit
card to cover the cost of the items you are exchanging.
We will notify you via email once we have processed your refund
or exchange.
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When will my credit card be refunded?
Once we have received your return, we will refund your credit card
within 3-5 business days. We will send you an email confirmation
once the refund has been processed. In store purchases can only
be returned for store credit.
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Shipping guidelines
If an order is placed Monday-Friday before 3pm EST, the order will
be processed that day, excluding holidays. Your merchandise will
be shipped right away pending availability and credit card verification.
Orders placed after 3pm EST will be processed and shipped the following
business day.
All orders placed on Friday after 3pm EST will be processed and
shipped on the following business day (Monday).
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Shipping restrictions
We cannot ship to PO BOXES or APO/FPO addresses via UPS. We do not
offer Saturday delivery. UPS will decide if the package will be
left at the door or if a signature is required.
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Coupons
To redeem your coupon, enter the coupon code in during the checkout
process. Your coupon will automatically be applied to your order.
Please note that coupons cannot be used in combination with any
other offers.
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Item availability
At Shiamidoors.com we make every attempt to keep adequate stock
of merchandise listed on our site. Occasionally we do sell out of
certain products and items from time to time. If you have placed
an order for an item that is sold out, you will promptly receive
an email notification or phone call. If the item can be special
ordered, we will do so and have it shipped to you. If the item can
not be special ordered we will refund your credit card within three
days.
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Methods of payment
Shiamidoors.com accepts all major credit cards: Visa, Master Card
and American Express. Please note that all of our international
orders are paid through Paypal.
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Do you charge sales tax?
There is NO sales tax if the order is SHIPPED outside the state
of Georgia.
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How can I track my order?
Once the order is processed we will send you a shipping confirmation
e-mail. You will also receive an email from UPS with a tracking
number at the time of shipping.
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How do I check my order status?
All orders are shipped through UPS. Your tracking number will be email to
you at the time of shipment.
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How can I change or modify my order?
Please contact a Shiamidoors.com representative by phone at 1.888.
319.6858 or by email at CustomerService@shiamidoors.com. If your
order has not been processed or shipped, it is possible that your
purchase can be modified. Once your order has been processed, we
are unable to make any changes including cancellations.
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I did not get an e-mail confirming my order
If you do not receive a confirmation email after you placed your
order, an incorrect email address was entered. Please call our web
phone line at 1.888.319.6858 and one of our customer service representatives
will help you.
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